FAQ

How can I contact us?
You can email us at support@dogpoochie.com – our customer service team will be happy to help!

Do you ship worldwide?
Yes, we ship worldwide.

Where do you ship from?
We ship our products from our warehouse in Hong Kong.

Can I change or cancel my order?
We aim to process orders as quickly as possible. Changes or cancellations must therefore be made within 12 hours of placing your order. After that, we're unfortunately unable to make any changes. However, you can return your order after receiving it for a full refund.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as payments via PayPal.

When will my order be processed?
All orders are shipped from our warehouse. Processing times may be slightly longer during peak season and holidays. We process orders Monday through Friday within 1–3 business days of the order date, and ship the following day. Please note that we do not ship orders on weekends.

How long does delivery take?
Due to high demand, delivery may take between 1–2 weeks.

What happens if I don't receive my order?
If you haven't received your order within 30 days of shipping, you're entitled to a full refund.

Are there any customs or import fees?
Prices on our website are listed in US dollars ($) and include all applicable taxes. This means no additional customs or import fees apply upon delivery.