Refund policy
Thank you for shopping with us.
Our products are designed to meet high quality standards, and we're committed to your satisfaction. If for any reason you're not completely happy with your purchase, we're here to help. We offer a 60-day return policy — meaning you'll receive a full refund if you're not satisfied within 60 days.
Conditions for Refunds
Damaged or defective products: If you receive a damaged or defective item, please contact us as soon as possible after receiving it. We'll offer a replacement or a refund.
Right of withdrawal: If you'd like to cancel your purchase, you can return the item within 60 days of the delivery date. The product may have been used. Please note that return shipping costs are covered by the customer.
Refund Process
To start a return or refund, follow these steps:
- Contact our customer service at support@dogpoochie.com within the specified time frame
- Provide your order number along with details about the product you'd like to return
- Our team will guide you through the return process, including the return address if needed
Refund Timeline
Once we've received and inspected your return, we'll let you know whether the refund has been approved. If approved, the refund will be processed and automatically credited to your original payment method shortly after.
Contact
If you have any questions about our refund policy, feel free to reach out to us at support@dogpoochie.com.