Privacy policy

Privacy Policy

Last updated: April 1, 2026

DogPoochie is operated by Nordify AS and provides you with this shop and website, including all associated information, content, features, tools, products, and services, in order to offer you a personalized shopping experience ("Services"). DogPoochie operates via Shopify, which enables us to provide you with the Services.

This Privacy Policy describes how we collect, use, and share your personal data when you use or visit the Services, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By using our Services, you confirm that you have read and understood this Privacy Policy.

Personal Data We Collect or Process

When we refer to "personal data," we mean information that identifies you or can be linked to you. This does not include anonymized data.

Depending on how you use our Services, we may collect the following categories of personal data:

  • Contact details: name, address, billing address, shipping address, phone number, email address
  • Financial data: credit card numbers, payment information, transaction details, payment confirmations
  • Account information: username, password, security settings, preferences
  • Transaction data: products viewed, shopping cart, purchases, returns, order history
  • Communications: content of your messages to us (e.g., support requests)
  • Device information: IP address, browser type, network connection
  • Usage data: interactions with our website and Services

Sources of Personal Data

We collect personal data from the following sources:

  • Directly from you (e.g., when creating an account or placing an order)
  • Automatically through our website (cookies, tracking technologies)
  • From service providers acting on our behalf
  • From partners or third parties

How We Use Your Personal Data

We use your personal data for the following purposes:

Providing the Services

To process orders, payments, delivery (5–9 business days), returns (60 days), account management, and to personalize your shopping experience.

Marketing and Advertising

To send you offers by email or to display personalized advertising based on your behavior.

Security and Fraud Prevention

To verify your account and protect against fraudulent activity.

Communication

To respond to your inquiries and provide customer support (response within 12 hours).

Sharing of Personal Data

We may share your personal data in the following situations:

  • With Shopify and other service providers (payment, shipping, IT, analytics)
  • With marketing partners for personalized advertising
  • With your consent (e.g., delivery to you)
  • Within our corporate group
  • In connection with legal obligations or business changes

Relationship with Shopify

Our Services are provided through Shopify. Shopify processes data to improve its services. Your data may be transferred to other countries.

You can find more information in Shopify's Privacy Policy: https://privacy.shopify.com/en

Third-Party Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

Children's Data

Our Services are not directed at children. We do not knowingly collect data from minors.

Data Security and Retention

We use security measures, but we cannot guarantee absolute security. The retention period for your data depends on the specific purpose and applicable legal requirements.

Your Rights

Depending on where you live, you may have the following rights:

  • Right to access
  • Right to deletion
  • Right to rectification
  • Right to data portability
  • Right to object to or restrict processing
  • Right to withdraw your consent

You can opt out of marketing at any time.

Complaints

If you have any complaints, you can contact us or reach out to a data protection authority.

International Data Transfer

Your data may be processed outside of your home country. In such cases, we use recognized safeguards.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.

Contact

If you have any questions or concerns, please contact us:

Email: support@dogpoochie.com

Nordify AS is the data controller responsible for processing your personal data in accordance with applicable data protection law.